Refund & Returns Policy – AfricanBirthdayVideos.com
At AfricanBirthdayVideos.com, we are committed to providing high-quality personalized digital birthday video greetings.
- Digital Products / Services
All products are customized digital video greetings delivered electronically via email or download link.
Due to the personalized nature of our services, refunds are generally not provided once a video is delivered.
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Exceptions / Eligible Refunds
Refunds or replacements are only provided under the following circumstances:
Technical Defect: If the video is corrupted, incomplete, or inaccessible, we will provide a replacement video within 3 business days.
Personalization Error: If the delivered video contains incorrect name, date, or message, notify us within 3 business days, and we will correct it at no extra cost.
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How to Request a Refund or Replacement
Contact our support team at info@africanbirthdayvideos.com
Provide your order ID and a clear description of the issue.
We will review your request and respond within 2 business days.
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Limitations
Refunds are not available for change of mind or dissatisfaction with the content of the personalized message.
Refunds or replacements are limited to the original purchaser.
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Contact Information
For any questions or support regarding refunds:
Email: info@africanbirthdayvideos.com